Introduction
eshopLife is a product provided by eshopLife (hereinafter “we”, “us” or “our”). When you use our services, we may collect and use information relating to you. This Privacy Policy explains how we collect, use, store and share that information when you use our services, and the ways we provide for you to access, update, control and protect it. This Privacy Policy is closely related to the eshopLife services you use. Please read it carefully and, when necessary, follow its guidance to make the choices you consider appropriate. We aim to explain the technical terms used in this Privacy Policy clearly and concisely and provide links to further explanations to help you understand them.
By using or continuing to use our services, you agree that we may collect, use, store and share your information in accordance with this Privacy Policy.
If you have any questions about this Privacy Policy or related matters, please contact us at 62137034.
1. Information We Collect
When we or our third-party partners provide services, we may collect, store and use the following information relating to you. If you do not provide the relevant information, you may be unable to register as a user or use certain services we provide, or those services may not achieve their intended results.
- Location information means information about your location collected when you enable location services on your device and use our location-based services, including:
- Your geographical location collected through GPS, WiFi or similar methods when you use our services on a mobile device with location capabilities;
- You may stop the collection of your geographical location by disabling location services.
- Personal information means information you provide when registering an account or using our services, such as your telephone number and email address.
2. Storage of Information
2.1 Storage Methods and Retention Periods
- We store your information securely, including through local storage (such as data caching within the app), databases and server logs.
- In general, we retain your personal information only for as long as necessary to fulfil the purposes of our services or as required by applicable laws and regulations.
2.2 Storage Location
- In accordance with laws and regulations, we store users’ personal information collected within China in China.
- We currently do not transfer or store your personal information across borders. If cross-border transfer or storage becomes necessary in the future, we will inform you of the purpose of the transfer, the recipient, security safeguards and security risks, and obtain your consent.
2.3 Notification When Products or Services Cease Operation
- If our products or services cease operation, we will notify you through push notifications, announcements or similar means, and delete or anonymise your personal information within a reasonable period, unless otherwise required by laws and regulations.
3. Information Security
We use a range of security technologies and procedures to prevent information from being lost, misused, accessed without authorisation or disclosed. For example, in certain services, we use encryption technologies such as SSL to protect the personal information you provide. However, please understand that, due to technical limitations and various possible malicious methods, it is not always possible to guarantee complete information security in the internet industry, even when every effort is made to strengthen security measures. The systems and communications networks you use to access our services may experience problems caused by factors beyond our control.
4. How We Use Information
We may use the information collected while providing services to you for the following purposes:
- To provide services to you;
- For identity verification, customer service, security, fraud detection, archiving and backup when providing our services, to ensure the security of the products and services we offer;
- To help us design new services and improve existing services;
- To better understand how you access and use our services so that we can respond to your individual needs, such as language settings, location settings, personalised help and instructions, or otherwise respond to you and other users;
- To provide advertisements that are more relevant to you instead of general advertisements;
- To evaluate and improve the effectiveness of advertising and other promotional and marketing activities within our services;
- For software authentication or managing software updates;
- To enable you to participate in surveys about our products and services.
5. Information Sharing
Currently, we do not proactively share or transfer your personal information to third parties. If other circumstances require us to share or transfer your personal information, or if you require us to share or transfer it to a third party, we will obtain your express consent directly or confirm that the third party has obtained your express consent to those activities.
For purposes such as delivering advertisements and evaluating and optimising their effectiveness, we need to share some of your data with third-party partners, including advertisers and their agents. We require them to strictly comply with our data privacy protection measures and requirements, including processing data in accordance with data protection agreements, undertakings and relevant data processing policies, to avoid identifying individuals and to protect privacy.
We will not share information that can identify you personally, such as your name or email address, with partners unless you expressly authorise us to do so.
We will not publicly disclose the personal information we collect. If public disclosure is necessary, we will inform you of its purpose, the types of information to be disclosed and any sensitive information that may be involved, and obtain your express consent.
As our business continues to develop, we may undertake transactions such as mergers, acquisitions or asset transfers. We will inform you of the relevant circumstances and continue to protect your personal information, or require the new controller to do so, in accordance with laws and regulations and standards no less protective than those required by this Privacy Policy.
In addition, under relevant laws, regulations and national standards, we may share, transfer or publicly disclose personal information without obtaining your prior authorisation and consent in the following circumstances:
- Where directly related to national security or national defence;
- Where directly related to public security, public health or significant public interests;
- Where directly related to criminal investigations, prosecutions, trials or the enforcement of judgments;
- Where necessary to protect significant lawful rights and interests, such as the life or property of the personal information subject or another individual, but it is difficult to obtain the individual’s consent;
- Where the personal information subject has voluntarily made the information public;
- Where personal information is collected from lawfully disclosed sources, such as lawful news reports or government information disclosures.
6. Your Rights
While you use our services, we may provide relevant settings according to the specific product so that you can access, delete, correct or withdraw your personal information. Please follow the relevant instructions. We also provide channels for complaints and reports, and will address your feedback promptly. If you cannot exercise your rights as a personal information subject through these means, you may submit your request using the contact details in this Privacy Policy, and we will respond in accordance with laws and regulations.
When you decide to stop using our products or services, you may request account cancellation. After your account is cancelled, we will delete or anonymise your personal information, unless otherwise required by laws and regulations.
7. Changes
We may revise this Privacy Policy from time to time. When changes occur, we will notify you of the new Privacy Policy when a version update is released and explain its effective date. Please read the revised Privacy Policy carefully. By continuing to use our services, you agree that we may process your personal information in accordance with the updated Privacy Policy.
8. Protection of Minors
We encourage parents or guardians to guide minors under the age of eighteen in using our services. We recommend that minors ask their parents or guardians to read this Privacy Policy and seek their consent and guidance before submitting personal information.