Return Policy
If there is a product issue or you need after-sales help, please contact support first so we can review the order and assist properly.
If you receive a defective item, missing item, incorrect shipment, or anything else that needs attention, please contact support within 48 hours of receiving the parcel with the order number, item details, and clear photos where relevant.
These normally include visible defects, shipping mistakes, missing items, or cases where the delivered item does not match the order. Acceptance depends on the order record, product condition, and support review.
Requests based only on personal preference, items showing obvious use, improper storage, accidental damage, or requests made outside a reasonable timeframe are normally not eligible.
After review, we may arrange a resend, replacement, refund, or another appropriate solution. If a return shipment is needed, please wait for support instructions before sending anything back; unless support confirms otherwise, customers normally arrange and pay for return shipping.
Please keep the original packaging, accessories, and order information when possible, as this helps us confirm the case more quickly.
Contact support