Please contact support first
If you receive a defective item, missing item, incorrect shipment, or anything else that needs attention, please contact support first with the order number, item details, and clear photos where relevant.
Return Policy
Returns & After-sales
If there is a product issue or you need after-sales help, please contact support first so we can review the order and assist properly.
Cases we may review
These normally include visible defects, shipping mistakes, missing items, or cases where the delivered item does not match the order. Acceptance depends on the order record, product condition, and support review.
Cases usually not covered
Requests based only on personal preference, items showing obvious use, improper storage, accidental damage, or requests made outside a reasonable timeframe are normally not eligible.
How we handle it
After review, we may arrange a resend, replacement, refund, or another appropriate solution. If a return shipment is needed, please wait for support instructions before sending anything back.
After-sales note
Please keep the original packaging, accessories, and order information when possible, as this helps us confirm the case more quickly.
Contact support